Get in Touch

You can reach out to us through the following channels:

• Official Website: Visit lunar-usa.com/support and fill out the Contact Us form to leave a message.
• Customer Care Center: Call us directly at 945-446-8894 for immediate assistance.
• Email: Send your inquiries to support@lunar-usa.com.

Keeping the system updated ensures you have the latest features and security patches: Automatic Updates: Enable automatic updates in the settings for timely updates. Manual Updates: Go to Settings > System Updates to check for available updates.

Before You Start

• Make sure both phones have enough battery
• Connect both devices to the same Wi-Fi network

Step 1: Factory Reset the New L1

On your new L1:

• Go to Settings → Erase all data (factory reset)
• Restart the setup process

Step 2: Start Setup

• Connect the L1 to Wi-Fi
• Follow the on-screen instructions
• When you see “Copy apps & data”, tap Next

Step 3: Choose Transfer Method

Option 1: Transfer Using a USB Cable (Recommended)

1. Connect the old phone (e.g., Samsung Galaxy A12) and the new L1 using a USB Type-C cable
2. On the Samsung phone, tap “OK” when prompted
   • “Allow Smart Switch to access Data transfer Tool?”
3. You will see:
   • Old phone: “Copy apps & data to your new device”
   • L1: “Getting ready for transfer”
4. Follow the instructions to complete the transfer

Option 2: Transfer Wirelessly

1. On the L1, select:
   • No cable → Copy without cable → Next
2. When prompted, open Google app / Google Assistant on the old phone
3. Say or type:
   • “Set up device”
4. The old phone will display “Getting started”
5. Follow the instructions on both devices to complete the transfer

Notes

• Keep both devices close during the transfer
• Do not disconnect or turn off either device
• Transfer time may vary depending on data size

If your SIM card works fine in your old phone but shows “No Service” when inserted into a new device, this is usually because many carriers (including Good2Go, Assurance, and Metro) link a SIM card to one specific device IMEI (the phone’s unique ID).

When you insert the SIM into a different phone (such as the Eclipse L1), the carrier’s system still sees the SIM registered to your old device and blocks service.

How to fix it:

• Please call your carrier’s customer service:
  • e.g., Assurance: 1-888-321-5880 Metro: 1-888-258-1974
  • Tell them you need to move your SIM service to a new device.
• Before calling, prepare the following:
  • Your phone number
  • The new phone’s IMEI
  • Your account PIN
• The carrier’s support team will:
  • Remove (unbind) your old device IMEI.
  • Update your account with the new phone’s IMEI.
  • Reactivate your SIM card on the new device.

Once this update is complete, your SIM will work normally in the new phone.

Install the operator SIM card into the device. Go to Settings →Sim card & mobile data →Mobile network → Select Operator → Advanced →APNs → Edit access point

Please make sure the APN settings match the values provided on your carrier’s official website.

Install the operator SIM card into the device. Go to Settings →Sim card & mobile data →Mobile network → Select Operator → Advanced →APNs → Select the (+) icon located in the upper-right corner to add a new APN → Tap the three dots in the top right corner and select Save

Mint Mobile:

Steps:

1. Go into your phone’s Settings
2. Select Connections or Search Access Point Names
3. Select Mobile Networks
4. Tap Access Point Names (APN)
5. Tap the 3-dot menu in the top right > Reset to default
6. Select Add to enter the following information as shown (Note: the input process is case sensitive):

APN Settings

• Name – Mint
• APN – Wholesale
• Proxy – (leave blank)
• Port – (leave blank)
• Username – (leave blank) 
• Password – (leave blank)
• Server – (leave blank)
• MMSC – http://wholesale.mmsmvno.com/mms/wapenc
• Multimedia Message Proxy – (leave blank)
• Multimedia Message Port – 8080
• MCC – (do not change default values)
• MNC – (do not change default values)
• Authentication Type – (leave blank)
• APN Type – default,supl,mms,ia
• APN Protocol – IPv4/IPv6
• APN Roaming Protocol – IPv4/IPv6
• MVNO type: GID
• MVNO value: 756D

7. Tap the three dots in the top right corner and select Save

8. Ensure that the new Access Point Name is selected

9. Restart your phone

After your phone powers back up, you can test these new settings by sending yourself a picture message.

Carriers Reference:

1. Mint: https://www.mintmobile.com/help/how-to-configure-android-settings/
2. Consumer Cellular: https://www.consumercellular.com/help/phones-and-services/common-issues-and-fixes/i-have-a-non-consumer-cellular-phone-how-do-i-set-up-messaging?srsltid=AfmBOopB0eOq4FrPGnKF-tUKcAPXP1L1qLLhW3M80xIP9cNAUp0Xk2Ff
3. T-Mobile : https://www.t-mobile.com/support/devices/not-sold-by-t-mobile/byod-t-mobile-data-and-apn-settings

To request a repair, follow these steps:

1. Contact Customer Support:  Reach out via our official website lunar-usa.com/support  , call customer care center 945-268-9802, or email support@luanr-usa.com to report the issue.
2. Describe the Problem: Provide detailed information about the problem and include proof of purchase. You can download the official Lunar RMA Form .

We recommend reviewing the warranty terms in detail or contacting customer service for more information.